Healthy Hueman

Refunds and cancellation

Cancelling and getting money back

Cancel a subscription any time and keep it to the end of the period; 14 days to change your mind on a first yearly payment. Clear defaults every coach and gym sells under, with timelines in days.

Updated 11 October 2026

What you pay for

Two different things. A subscription to Healthy Hueman (Plus, Coach, Coach Pro, Gym, Gym Growth, Studio) is sold by us; see Pricing. A coach's package (1, 3, 6 or 12 months of coaching) or a gym's membership plan is sold by that coach or gym; these are the default terms they sell under, and a seller may offer better terms on their own page but not worse.
No physical goods are involved and nothing is shipped; everything is delivered inside the app.

Subscriptions

  • Cancel any time from Profile › Account › Plan. The next charge stops; the plan stays on to the end of the period already paid.
  • First yearly payment: full refund if you ask within 14 days of paying, whatever you used. Monthly payments and renewals are not refunded, except below.
  • Our fault: if the service was down for more than 3 days in a month, or a feature you paid for was unavailable to you for most of a period, you get that period back, pro-rata by days, on request.
  • Duplicate or mistaken payment, or a charge after you cancelled: full refund of the extra amount.
  • Bought in the Android or iOS app: Google Play and the App Store handle refunds under their own rules; ask them first, and write to us if you are stuck.
Subscription refunds go back to the payment method used, within 5 to 7 working days of approval, through Razorpay; card and bank processing can add a few days.

Coaching and gym plans: cancelling

You can end coaching or a gym membership at any time from the app or by telling the seller. Ending stops future periods; it does not by itself refund the current one.
A seller may end the relationship too. If a coach or gym ends it before a paid period has run, the unused part of that period is refunded on a pro-rata basis by days.

Coaching and gym plans: refunds

  • Within 7 days of a first payment to a coach, if no programme has been published and no check-in reviewed: full refund, no questions.
  • Coaching ended by the coach, or the coach is removed from the platform: pro-rata refund of the unused days.
  • Gym plans: as per the gym's own policy shown at the desk or on its sign-up page; in its absence, pro-rata for the unused months when the gym closes or ends the membership, and no refund when the member leaves early.
  • Duplicate or mistaken payment: full refund of the extra amount.
Refunds go back to the payment method used, within 5 to 7 working days of approval; card and bank processing can add a few days. For payments made outside the app (cash, UPI to the seller), the seller refunds directly and records it in the app so your invoice history is right.

How to ask

Message the coach or gym in the app first; most refunds are settled there. If you have no answer within 7 days, or you disagree with the answer, write to the Grievance Officer on the Contact page with the invoice number. We acknowledge within 24 hours and decide within 15 days. Email: hello@healthyhueman.example.